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Experience

UX Designer at IBM Cloud: Docs + Support â‹… Austin, TX ⋅ February 2018 to Present

  • Currently working on the platform unification of Softlayer and IBM Cloud support
  • Delivered a homepage design for IBM Cloud documentation.
  • Delivered a migration strategy and design for Cloud Foundry services adopting to resource groups.
  • Created a MVP vision for tagging with core UI squad.

 

Product Designer at JollyGig ⋅ Austin, TX ⋅ March 2017 to Present

  • Worked closely with research, development, and sales to build HR software to measure employee satisfaction through sentiment pulse surveys.

  • Developed user flows and interaction models for the platform.

  • Designed for the product as a whole to meet HR and employee user needs.

 

UX Design Intern at IBM Cloud: Console Team ⋅ Austin, TX ⋅ March 2017 to February 2018

  • Conducted research and design concept for building a feedback experience that bridges user communication to IBM Cloud documentation writers.
  • Created a high level vision to help service offerings get onto the IBM Cloud catalog.
  • Delivered a video to introduce IBM Cloud Identity and Access Management (IAM).
  • Delivered a messaging strategy and design to announce major console updates.

 

UX & Visual Designer at Ideation League ⋅ Austin, TX ⋅ July 2016 to March 2017

  • Provided services for non-profit Out Youth using IDEO’s human centered design methods around youth, volunteer, and organizational needs.

  • Delivered a report of findings for growth strategies and website heuristic evaluation.

 

Account Executive at LoneStar Logos ⋅ Austin, TX ⋅ June 2011 to March 2017

  • Conceptualized themes and style direction on outdoor advertising, media, website design, print and digital projects for TxDOT and the Texas Hill Country mobile app.


Volunteering

  • IBM Workshop Facilitator for ACT-W Conference ⋅ Austin, TX ⋅ August 2017

  • Co-Facilitator of UX Workshop for Code Interactive ⋅ Austin, TX ⋅ December 2016

  • User Researcher for VOCES Oral History Project ⋅ Austin, TX ⋅ August 2016


Tools & Skills

Tools: Adobe Creative Suite ⋅ Invision App ⋅ Zeplin ⋅ Mural ⋅ Sketch ⋅ FullStory ⋅ Amplitude ⋅ Usabilla ⋅ Intercom ⋅ Medalia ⋅ Github ⋅ HTML + CSS Basics

Skills: System-level thinking ⋅ Humanizing data ⋅ Component building ⋅ Work flows ⋅ Wireframing ⋅ Information architecture ⋅ User interviews ⋅ Stakeholder interviews ⋅ Content strategy ⋅ Interaction design ⋅ Prototyping ⋅ Usability testing