UX Designer at IBM Cloud: Docs + Support ⋅ Austin, TX ⋅ February 2018 to Present
- Currently working on the platform unification of Softlayer and IBM Cloud support
- Delivered a homepage design for IBM Cloud documentation.
- Delivered a migration strategy and design for Cloud Foundry services adopting to resource groups.
- Created a MVP vision for tagging with core UI squad.
Product Designer at JollyGig ⋅ Austin, TX ⋅ March 2017 to Present
Worked closely with research, development, and sales to build HR software to measure employee satisfaction through sentiment pulse surveys.
Developed user flows and interaction models for the platform.
Designed for the product as a whole to meet HR and employee user needs.
UX Design Intern at IBM Cloud: Console Team ⋅ Austin, TX ⋅ March 2017 to February 2018
- Conducted research and design concept for building a feedback experience that bridges user communication to IBM Cloud documentation writers.
- Created a high level vision to help service offerings get onto the IBM Cloud catalog.
- Delivered a video to introduce IBM Cloud Identity and Access Management (IAM).
- Delivered a messaging strategy and design to announce major console updates.
UX & Visual Designer at Ideation League ⋅ Austin, TX ⋅ July 2016 to March 2017
Provided services for non-profit Out Youth using IDEO’s human centered design methods around youth, volunteer, and organizational needs.
Delivered a report of findings for growth strategies and website heuristic evaluation.
Account Executive at LoneStar Logos ⋅ Austin, TX ⋅ June 2011 to March 2017
Conceptualized themes and style direction on outdoor advertising, media, website design, print and digital projects for TxDOT and the Texas Hill Country mobile app.
IBM Workshop Facilitator for ACT-W Conference ⋅ Austin, TX ⋅ August 2017
Co-Facilitator of UX Workshop for Code Interactive ⋅ Austin, TX ⋅ December 2016
User Researcher for VOCES Oral History Project ⋅ Austin, TX ⋅ August 2016
Tools & Skills
Tools: Adobe Creative Suite ⋅ Invision App ⋅ Zeplin ⋅ Mural ⋅ Sketch ⋅ FullStory ⋅ Amplitude ⋅ Usabilla ⋅ Intercom ⋅ Medalia ⋅ Github ⋅ HTML + CSS Basics
Skills: System-level thinking ⋅ Humanizing data ⋅ Component building ⋅ Work flows ⋅ Wireframing ⋅ Information architecture ⋅ User interviews ⋅ Stakeholder interviews ⋅ Content strategy ⋅ Interaction design ⋅ Prototyping ⋅ Usability testing